If you live somewhere more rural or don t want to deal with it all call 800 566 1986 and describe the problem.

Thumb press door handle not working. Where the door handles are not sprung typically seen on coloured nylon and commercial stainless steel handles it is advised to use latches or locks with heavy duty springs. Take the handles knobs off of the door. 1 check your door latch type. The thumb latch feature on older handleset mortise locks were never terribly efficient it was usuallthe second thing to fail after the inner knob would come loose due to inadequate set screw issues.

The door handle started getting stiff and then stopped working and. I had to fix it. If the latch bolt moves it is sticking in the door knob and requires some disassembly to fix. Turn the knob to open the door and release the knob slowly.

If you are handy with a screwdriver take your broken thumblatch off the door and take it to a baldwin dealer. An improperly functioning latch may be the result of a poorly fitting door. Use a tool a flathead screwdriver will work to twist within the gap the thru spindle inserts into. If the bolt moves but not enough to allow the door to open the.

Here is the handleset i bought. My front door knob was broken and i couldn t open the door from the inside or outside. Wednesday december 12 2012. If not there may be something broken inside the lock.

Here s how i did it. My front door s handleset a nice one about 5 years old has a thumblatch below the deadbolt. You will need to address that connection. Recently the door won t open from the outside because the thumblatch pressure doesn t retract the latch fully.

Handleset latch not fully retracting. The lock mechanism may not work simply because the lock is dirty or dry and needs to be lubricated with graphite do not use any type of oil because this will gum up the works. Once you let go of the knob grab the end of the latch bolt with your fingers and pull. They can supply you with a replacement part free of charge due to the lifetime guarantee from baldwin.

If nothing happens when you turn the knob it s usually because the set screw holding the knob to the rod has worked itself loose. Often fixing drooping door handles can be fairly straightforward especially if it s one of the issues shown below. See if this retracts the handle. For serious lock problems it is usually best to call a locksmith or to replace the lock entirely.

If the latch retracts then the handles are not secured to the thru spindle properly. On this type of handle all the sprung force is provided by the latch. If the latch bolt doesn t move and is fully extended the issue is with the strike plate.

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